ParentSquare FAQ

1. How do I sign up for ParentSquare?
2. How do I confirm my contact details?
3. How do I change my contact details?
4. How do I combine/merge accounts?
5. Why don’t I see all of my kids, classes or groups?
6. How do I change my language preference?
7. How do I change or stop notifications?
8. How do I unsubscribe? I’m not a parent or guardian!
9. Help! I can’t login!
10. Need more help?

How do I Sign up for ParentSquare?

Your child’s school will most likely send you an invitation email or text to join ParentSquare, and you’ll click a link to activate your account. 

If you are a parent and the school’s database (SIS) contains your contact details, you can use your email or phone number to set up your account without the invitation.

What to do:

1. Find the email from your school and click to get started, or:
2. Go to parentsquare.com/signin (or install the ParentSquare app) and follow the prompts to sign up.
3. Use Google single sign-on, your email, or your phone number to set up your account. Your email/phone number must match contact details in the school’s database for this to work!
4. If your contact details aren’t recognized, contact your school administrator to get them added. After they update your information in their database, the new contact details will appear in ParentSquare after the next daily sync, and you will be able to create an account.

Note: After you are added to ParentSquare by your school, you will receive school communications even if you have not registered your account. However, you will need to register your account in order to participate in two-way communications and to access any confidential student-specific documents or forms.

How do I Confirm My Contact Details? 

1. Log in to your main ParentSquare account.
2. If you have unverified contact information, you will see one or more contact cards under, “Action Required: Confirm Your Account Information.”
   Note: You can also click “Confirm Contact Info” on your Account page to start the process.
3. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
4. Confirm Child(ren).
5. Confirm your name and school affiliations by clicking Yes, this is me.

How Do I Change My Contact Details

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

Contact details in ParentSquare are managed by your school and usually synchronized from secure student information system (SIS) records. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare.

What to do:

Contact your school - Changes will show in your account automatically after the school updates its database of record.

How Do I Combine/Merge Accounts

Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

What to do:

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.
4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
   1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   2. If you do not see the account you want listed, click Combine Another Account.
5. Log in to the other ParentSquare account you want to combine.
6. Select name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

Why Don't I See All of My Kids Classes, Groups, Etc.

• Your contact information is inconsistent across the school’s student information system.
• You have more than one ParentSquare account with different contact information.

How Do I Unsubscribe? I'm Not a Parent or Guardian!

Sometimes, non-parents get messages from a school using ParentSquare.

• ParentSquare synchronizes with each school’s internal student information database. It contains contact details submitted by families (on forms, during enrollment, etc.)
• Most likely, a parent or staff member made a typo, and there is incorrect contact data for a parent or student that matches an actual phone number or email belonging to someone else.
• Only the school or district is authorized to update contact details to maintain security and protect student privacy.

What to Do:

• To unsubscribe from text, text STOP to the number sending you the texts. You can also click to unsubscribe from emails.

  The school or district will still have you in their system and include you in urgent notifications through ParentSquare.

• To stop receiving all notifications, please contact the school/district to have them remove your contact details from their database.

Help I Can't Login

Here is some help for two common login problems:

• Your login no longer works and you cannot reset your password.
• You are trying to register but can’t – your email or phone number isn’t recognized.

What You Need to Know:

Probably your contact details are not showing in the school database. ParentSquare synchronizes with school’s internal student information database, containing details provided by families (on forms, during enrollment, etc.). ParentSquare accounts sync with school data to make sure only actual parents and guardians are registered and student privacy is maintained.

This can happen at the beginning of the school year or if your student changes schools. Schools update their student data every year – sometimes existing parents will be affected, and sometimes it will take a while before new parents are added.

What to do:

1. Ask the school for help! Confirm that you are in the school’s database and that your contact details match your ParentSquare account.
2. Once the school updates your contact details, in most cases we automatically synchronize once per day, so the change should be reflected within 24 hours or the next working day.

Do You Need More Help?

To find answers on your own, you can also go to our help articles after logging in.

Click here to go directly to the help articles for parents and students.

FOR ALL PERSONAL ASSISTANCE OR TROUBLESHOOTING, PLEASE REACH OUT TO THE SCHOOL!