How Do I Fix or Change My Contact Details?

Is the phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who's not yours?

Contact the school office directly to ask for your contact information to be updated. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare.

How Do I Update My Language Preference?

If you are using the web browser: On your home page, click your name and select "My Account." Then, select "Language Setting.”
If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Language Settings."
Select your preferred language and save. 

What if my Language Preference doesn’t stay after I make that change?

The school or district most likely syncs ParentSquare with their student information system (SIS), and your language preference in that database is overriding ParentSquare settings. Contact your school(s) and ask them to update your language preference in their database of records.

How Do I Change or Stop Notifications?

ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method for each school.

You can choose between "instant" and "digest" notifications or choose to turn off notifications altogether (excluding emergency alerts and notices). The "instant" setting will send all posts notifications in real-time. The “digest” setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the number of notifications you receive daily. (We recommend the “digest” setting”.)

ACTION:

• If you are using the web browser: On your home page, click your name and select "My Account." Then, select "Customize your settings" under Notification Settings.

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Notification Settings."

How Do I Change or Stop Notifications?
 
ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method for each school.

You can choose between "instant" and "digest" notifications or choose to turn off notifications altogether (excluding emergency alerts and notices). The "instant" setting will send all posts notifications in real-time. The “digest” setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the number of notifications you receive daily. (We recommend the “digest” setting”.)

ACTION:

• If you are using the web browser: On your home page, click your name and select "My Account." Then, select "Customize your settings" under Notification Settings.

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Notification Settings."

source: https://blog.parentsquare.com/blog/2020/7/15/help-please-frequently-asked-parent-questions#deliver_3=